INDIGO UPDATE

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THE NEW INDIGO WIRELESS 4 MILLION DOLLAR UPGRADE IS GOING SMOOTHLY WITH FEW GLITCHES

CUSTOMERS ARE NOW OPERATING ON A PORTION OF OUR NEW INDIGO NETWORK

NEW FEATURES AND IMPROVEMENTS WILL BE ADDED EACH NIGHT OVER THE NEXT SEVERAL DAYS

OUR NEW INDIGO VOICE MAIL SYSTEM IS NOW UP AND OPERATING

CUSTOMERS SHOULD NOTICE FASTER RESPONSE TIMES, BETTER CLARITY AND VOLUME LEVELS

OVER THE NEXT 24 TO 48 HOURS YOU MAY EXPERIENCE SOME INTERNET DATA ISSUES WHEN USING INDIGO DATA SERVICES OUTSIDE THE INDIGO HOME MARKET AREA AS WE CONTINUE TO BRING MORE OF THE NEW SYSTEM ONLINE. THESE TEMPORARY ISSUES WILL NOT EFFECT VOICE CALLS

WE WILL BE MAKING CHANGES EVERY NIGHT THIS WEEK... ADDING NEW SEGMENTS OF THE NEW INDIGO NETWORK. THANK YOU FOR YOUR PATIENCE AS WE CONTINUE THE INSTALLATION OF THIS MAJOR INDIGO UPGRADE

THE NEW INDIGO NETWORK

UPDATE 12/08/09

THE NEW INDIGO NETWORK

THE LATEST UPDATE 12/18/09

We have experienced some text messaging issues. Some customers were sending or receiving unrecognizable messages such as ( ^&^%$$$^^*(*(&^%^&#%). These issues were caused by some duplicate programming done by one of our vendors. We believe this has been corrected. If you continue to have text messaging issues please call 570-723-7300 immediately so we can correct the problem.

The other text issue has to do with sending messages. On our older text messaging platform you could send a message by dialing only 7 digits. The new text server requires that you dial 10 or 11 digits to send a text message. So remember to enter the area code and check your stored contacts in your phone to make sure they have 10 or 11 digits also.

Voice Mail: A few customers have had problems getting their new voice mail. This is due to some older SIM cards in the phones. To eliminate the problem you can always access your new voicemail by dialing your own cell number from your phone. This will route you to your new voicemail. In the coming weeks we will be updating everyone’s SIM programming, we will contact you soon.

Call quality: The BEST news so far is we have moved most of our sites to the new platform and have found there is an easily noticeable improvement in call quality and clarity. Our connect times are much faster for voice, text and data. We still have lots of work to do but we are on target to have the new network completely in place by Christmas.

Thanks for choosing Indigo Wireless and for your patience and assistance. Please continue to call with any issues. Our customers are our best indicators of the quality of our system so let us know if you notice anything at all by calling 611 from your wireless phone or 570-723-7300.

You can also email us at customerservice@indigowireless.com

PLEASE CHECK BACK HERE DALILY FOR THE LATEST UPGRADE INFORMATION

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ONCE AGAIN WELCOME TO THE NEW INDIGO NETWORK